FAQ

How to Whitelist Our emails
With all of the spam we are subjected to, it can be verify difficult to receive emails that you want.  Sometimes our email can go to your Spam folder, and h...
Mon, 9 Nov, 2020 at 8:24 PM
The lineardim has an invalid graphics rendering context
This article is related to the error "The lineardim has a an invalid graphics rendering context"  Why Am I getting this error: To give a litt...
Thu, 7 Jan, 2021 at 1:47 PM
Application doesn't retain Company Information
The software creates a folder on your computer, this folder is located as follows: C:\Users\{user name}\AppData\Roaming\{application} {user name} is ...
Mon, 18 Jan, 2021 at 9:18 AM
How to Access Appdata folder
The software creates a folder on your computer, this folder is located as follows: C:\Users\{user name}\AppData\Roaming\{application} {user name} is th...
Thu, 21 Jan, 2021 at 10:24 AM
Teamviewer Instructions
The following are instructions to connect to Meca Using Teamviewer, which will allow access to your computer so that we can further investigate this issue....
Mon, 17 Apr, 2023 at 1:50 PM
Check for Updates
Updated 10/4/2024:  We have changed the way the "Check for Updates" button works.  Depending upon the version of the software you are using, it w...
Fri, 4 Oct, 2024 at 10:28 AM
Install Software as an Adminstrator
Here are instructions to freshly install the software, and to install it as an administrator.  If you are having issues with your license information not be...
Fri, 5 Feb, 2021 at 12:30 PM
Network Requirements for Applications
Our software is licensed through the internet, and so it is necessary that your Antivirus software and/or Companies security does not restrict access to rea...
Fri, 8 Nov, 2024 at 7:46 AM
Software Won't Work?
If you are having problems with the software, we really need as much detail as possible in order to offer a solution.   1) Have you downloaded and insta...
Thu, 18 Jan, 2024 at 7:33 PM
Whitelist Software in Anti-virus
Sometimes Anti-virus software will view the installation or use of your Meca application as a "Virus" and will block certain operations.  In order...
Mon, 26 Feb, 2024 at 8:32 AM