FAQ

The Program is not getting anything back from Meca Server...
You may get the following error when trying to activate.   Here are the most common resolutions to this problem: 1) When you install the sof...
Tue, 14 May, 2019 at 10:19 AM
How to Find Regional Settings
Meca sells software worldwide, and as a result users have many different "Regional Settings" for the language and many different standards around ...
Mon, 10 Jun, 2019 at 9:46 AM
How to send the MecaLog.txt File
The Meca software creates a log file to help us diagnose security related problems.  There are three ways to send us this file, but please note that if the ...
Tue, 22 Sep, 2020 at 5:30 PM
How do I renew my software?
Please log in to our customer portal to access all of your account information.  You can renew a lease, upgrade software, download software, change password...
Mon, 12 Aug, 2019 at 2:05 PM
Meca Security Server Whitelisting
The fully qualified domain name for Meca is: secure.mecaenterprises.com Connections on ports 80 (HTTP) and 443 (HTTPS) need to be allowed.  Meca recommends...
Wed, 30 Oct, 2019 at 2:08 PM
LoadLibrary Failed with Error 87
We have had users report the error "LoadLibrary failed with error 87: The parameter is incorrect".   We have investigated and found that ...
Tue, 19 Nov, 2019 at 8:22 AM
The Process cannot access the file .....
Sometimes users get the following Error when trying to run the software. We have found that this can occur due to virus software.   For some rea...
Mon, 16 Dec, 2019 at 7:51 AM
Logging into the Customer Portal
Please log into the customer portal by clicking on this link .  To login you can use your customer ID or the email associated with the user that created the...
Mon, 23 Dec, 2019 at 8:51 AM
Software won't Launch or Graphics Not working
Our software makes heavy use of 3D graphics, and so if the graphics drivers are not up to date this can sometimes cause problems.  In order to update your g...
Tue, 22 Sep, 2020 at 5:07 PM
How to use Event Viewer when Software Crashes
When software crashes it sometimes leaves behind clues in the Windows Event Viewer.  Here is how you can find the errors or warnings and send them to Meca f...
Tue, 22 Sep, 2020 at 5:22 PM